Murray Nossel, Ph.D., on listening, storytelling, and workplace conflict
Found in almost any social situation, whether work or community, misunderstanding in communication can often lead to harsher exchanges of words and strong emotions, if not outright conflict. At the root of these is a web of interpretations, thoughts, and emotions that color what actually happened. Murray Nossel explains how his listening and storytelling method provides a precise series of steps that deescalate these misunderstandings and lay a common ground on which to move ahead in rebuilding trust.
Watch the entire interview on Sarder TV.