Knowledge Transfer in a remote workplace

Story Talks is a podcast hosted by Jerome Deroy and Julienne Ryan.In each episode we discuss the practices that engage, motivate, develop, retain, and attract people to businesses, whether these are your customers or your employees. Their principles and tools are based on real world stories that leverage listening and storytelling to become a better leader and management professional.

IN THIS EPISODE  ~ This is a critical time for leaders to start a systematic process for collecting knowledge for the whole company. Jerome and Julienne discuss their observations and learnings around being proactive in collecting and sharing your company’s secret sauce internally, so that critical knowledge is not lost as you may be experiencing high turnover. Read more about talent acquisition preparedness: narativ.com/2021/06/01/talent-acquisition-preparednessnarativ.com jryanpartners.com


  • Pandemic lessons and how to handle high employee turnover.
  • What if you could capture knowledge before an employee leaves?
  • The value of storytelling to share information and create conversations about the workplace and culture to build raport
  • The link between storytelling and onboarding and retention
  • Opportunity to capture and share knowledge and leverage these as a recruitment tool.
  • An example of how one company uses stories of the values of the company as their window to the world, and how it’s helped attract talent.
  • Getting started with storytelling to impact your recruitment strategy.
  • Stories in interview settings: Starting a relationship built on trust with candidates
  • We can’t have informal conversations in remote offices, so stories help maintain the human connection in a virtual world
  • How to provide spaces for informal conversations
  • Facilitate a conversation around the direction the organization is going so that stories can emerge
  • An example of an in-office culture going remote and how they brought everyone together with stories that embodied the values of the company
  • Finding themes that connect everyone in the organization and ask people to work on stories that reflect those.
  • Use stories strategically and collect them in a story library that you can draw from for specific purposes.
  • Stories live in every stage of an employee’s experience and career
  • Stories allow you to make connections between each member of your team.
  • Remote work has created more opportunities to bring people together who normally wouldn’t be in touch with one another
  • People who listen for stories are the ones who can facilitate the process of connecting ideas with team members and projects.
  • Because of Covid and virtual meetings, people are more transparent and willing to show more of themselves.
  • Opportunity to bring more of who you are to the workplace, more permission to do so together and the new ideas this has brought to the workplace.
  • When leaders tell stories, they make themselves more vulnerable but also more memorable.
  • Information is easier to retain when it’s told in stories.
  • Stories make people feel like they are part of the whole and give them a sense of belonging.
  • People to travel through storytelling, and come to certain conclusions that are more valuable than any employee survey
  • Have someone who listens for stories, and pulls keywords and concepts back to the team for innovation.
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