“People remember moments more than processes.”
In this debrief episode of Leadership Story Talks, we reflect on our conversation with Chris Dyer and explore why the moments leaders choose to acknowledge can have such a lasting impact on culture, trust, and employee engagement.
Jerome Deroy and Julienne Ryan unpack Chris’s idea that employees rarely remember the day-to-day processes or meetings—but they do remember the moments when leaders paused, noticed their work, and made them feel valued. The conversation explores how acknowledgment, storytelling, and values-based leadership shape whether people feel connected to an organization… or eventually choose to leave it.
This episode also dives into the role storytelling plays in making organizational values visible—not just written on a wall or website, but embodied through real actions and real people.
You’ll Hear
- Why leaders need to intentionally “mark the moment” instead of immediately moving on to the next task
- How acknowledgment and respect can directly impact employee retention
- Why people remember experiences and human moments more than systems or processes
- The connection between storytelling and making organizational values visible
- How stories build trust internally and externally
- Why values only matter when leaders actively recognize and celebrate them
- Julienne’s insight on the danger of “commoditizing relationships” at work
- Jerome’s reflection on how storytelling helps organizations attract people aligned with their values
Resources & Links
🎧 Listen to our full conversation with Chris Dyer:
Moments That Matter with Chris Dyer
The Listening Lab
Want to deepen your listening, storytelling, and communication skills in a live community setting?
Take advantage of a special free one-month trial of The Listening Lab:
The Listening Lab Free Trial: https://listeninglabfreespot.carrd.co/
Join Us Live
Want to experience these storytelling events in real time?
Explore upcoming Leadership Story Talks LIVE events here:
Narativ Events Page: https://narativ.com/events/
